Mobile Marina:
Privacy Policy
Mobile Marina Privacy Policy
Effective Date: 06/15/2015
This Privacy Policy describes how Mobile Marina ("Mobile Marina," "we," "us," or "our") collects, uses, and shares information about you ("Customer," "you," "your") when you use our mobile application (the "App"), website (the "Website"), and fueling services (collectively, the "Services").
By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Information We Collect
We collect information you provide directly to us and information we may collect automatically.
-
Information You Provide: We collect information you provide when you create an account (via the "Registration Page"), request services, make a payment, or communicate with us. This information includes, but is not limited to:
-
Contact Information: Your name, email address, and mobile phone number.
-
Vessel Information: Details about your watercraft, its location (marina, dock, etc.), and fuel requirements.
-
Payment Information: Credit card details and billing address, which are processed by our third-party payment processor.
-
Account Credentials: Your username and password.
-
-
Information We Collect Automatically: When you use our App or Website, we may automatically collect certain information about your device and usage, such as your IP address, device type, operating system, and App/Website usage data.
2. How We Use Your Information
We use the information we collect for the following purposes:
-
To provide, maintain, and improve our Services, including scheduling and delivering fuel to your Vessel.
-
To process your payments, send invoices, and manage your account.
-
To communicate with you about your account, service requests, and service-related announcements.
-
To respond to your comments, questions, and customer service requests.
-
To protect the security and integrity of our Services, prevent fraud, and enforce our Terms and Conditions.
-
To comply with legal and regulatory obligations.
3. How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
-
With Service Providers: We may share information with third-party vendors and service providers who perform operational services on our behalf, such as payment processing, data hosting, and app development. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed. Notwithstanding the foregoing, data obtained from our SMS or text messaging programs will not be shared with any third parties for their marketing or promotional purposes.
-
For Legal Reasons: We may disclose your information if we believe it is required by applicable law, regulation, legal process, or governmental request.
-
To Protect Our Rights: We may disclose information to protect and defend the rights, property, or safety of Mobile Marina, our customers, or the public, including to enforce our Terms and Conditions.
-
With Your Consent: We may share your information for any other purpose with your consent.
4. Communications and Use of Contact Information
We use your contact information, such as your mobile phone number and email address, to provide the Services you request, process transactions, and communicate with you about your account and service delivery.
Mobile Marina responds to incoming texts from our customers only when they are received. All customers have signed up via an account or are actively signing up for an account. Mobile phone information is stored securely and will not be shared with third parties or affiliates for marketing or promotional purposes.
5. Data Security
Mobile Marina takes reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
-
Account Information: You may review, update, or correct your account information at any time by logging into your account on the App or Website.
-
Communications: You consent to receive communications from us regarding your account and service delivery. You may not be able to opt out of these essential service-related communications (e.g., payment confirmations, service delay notifications) as they are necessary to provide the Services.
7. Children's Privacy
Our Services are not intended for or directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.
8. Changes to This Privacy Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the "Effective Date" at the top of this policy and, in some cases, we may provide you with additional notice (such as a notification through the App or by email). We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: